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Frequently Asked Questions

Transportation Frequently Asked Questions

Who should I call if the bus does not arrive to pick up my child on time?
Your child should be at their bus stop 7 minutes before the scheduled arrival time. If it has been ten minutes after your scheduled route time, you should call the Transportation Center office. Please have your child's bus number as well as the campus, child's name and stop location.

What are the Transportation Center’s hours?
The transportation Center is open from 5:00 am until 6:00 pm on school days.

Can the driver stop at my house to pick up or drop off my child?
Only certain students, whose needs are addressed through an IEP plan, are eligible for "curbside service." "Curbside" service is normally restricted to situations where a less restrictive environment is not possible or where medical issues require this type of service. For other students, service is provided in accordance with district guidelines.

Who should I report my address or telephone number changes to?
The campus Registrar should be contacted as soon as possible with all address and telephone number information changes. The Registrar will put the information into the system allowing visibility to the Transportation Department.

Why doesn't someone call me when the school bus is running late?
Situations such as traffic, road closures, weather, vehicle breakdowns or a late prior route can cause school buses to run late. Office staff has no visibility as to which child rode the bus that day. However, we are in radio contact with all of our buses and when we determine the bus will be 30 or more minutes late, we attempt to contact the campus.

How will I be notified of a change to my child's stop time, stop location or bus number?
If the change in time is less than five minutes, the driver will notify the students of the change. If there is a change in stop location or bus assignment the Transportation Department will send written notification home with the students.

I was not at the bus stop on time to receive my child. The school is closed and no one answers the phone at the school. What do I do?
Calling the Transportation Center is usually the best option under these circumstances. The Transportation staff can assist you in locating your child.

I have a question regarding a bus stop location or pick up/drop time. Who should I call?
Please contact the Transportation Center. The staff is trained to answer most of the service questions. If the person does not know the answer, they will know who to contact and have your call returned with the answer.

I can not see my child's bus stop from my house. How can I get the bus stop moved closer?
The bus stops are located at centralized locations that can be safely accessed by a significant number of students to minimize the time and mileage of a run. If you have a concern about your child's safety you are encouraged to accompany your child to the bus stop. As a safety consideration it is safer to have several students wait at a stop versus an individual.

Why are the school bus seats spaced so close together?
The purpose of spacing school bus seats so close is to contain the child in a cushioned compartment with only a minimum amount of space between energy-absorbing surfaces.
In the 1970's the Department of Transportation and the National Highway Safety Administration determined that the safest and best arrangement for school bus seating would be a "compartmentalization" concept. Under this concept, seat backs are made higher, wider and thicker than before. All metal surfaces are covered with foam padding. They must also have a steel inner structure that springs and bends forward to help absorb energy when a child is thrown against it. The seat is required to be anchored to the floor so strongly that it will not pull loose during this bending action. The floor must be so strong that it will not be bent or torn by the pulling action of the seat anchors.
Finally, if the seats are too far apart, the child could be thrown too far before being cushioned and/or could be thrown outside of the bus compartment altogether. The current rule states the seat back be no farther than 24" away from a defined point.

Why don't they require seat belts on the school buses?
Seat belts are not required by law in school buses. Research has determined that compartmentalization is a better solution, as listed under question #11. Some arguments favoring compartmentalization over seat belts are as follows:
Compartmentalization is easier to manage. The protection of the seats exists without having to depend on any actions by the driver or the students. Seat belts require supervision and discipline to keep them clean and in use.
Compartmentalization works well for one, two or three students per seat. To arrange seat belts to properly handle any combination is difficult; the best solution with seat belts is to restrict each seat to two students and two belts; which would reduce the capacity of the bus.
Conventional seat belts which are lap restraints are not suitable for small children whose abdominal area and bone structure are not developed to take the force of a lap belt alone.
Compartmentalization, once it has done its job, leaves students free to evacuate the bus. Seat belts could leave students strapped in, upside down, or unconscious in burning or flooding buses.

My child left a jacket (books, instrument, etc.) on the bus. How can he get it back?
The drivers must check their bus after each run. Items left on the bus by students will be held by the driver and may be claimed by the child. Fragile, expensive items are taken off the bus in the evening for their protection, but the driver will bring them back on the bus the next morning to be claimed. If an item does not get claimed the driver will turn it into the campus's lost and found or the Transportation center if they are not sure which campus the item belongs to.

Who do I contact for permission for my child to ride another bus home?
You need to contact the campus and they will give your child a bus pass to ensure the driver knows where to drop your child. However, during the 2020-2021 school year bus passes will not be issued due to contact tracing purposes. Students will only be allowed to ride the bus they are assigned and registered to.

What happens if my child is late to the bus in the afternoon?
Due to the concern for the safety of students and the need for each bus to meet schedules at other campuses, students will not be permitted to board the buses after the first bus begins moving away from the campus. Telephones are available in the main office for students who miss the bus. A student will not be allowed to get off the bus after boarding until his scheduled stop has been reached.