Thomas Brawley - Director of Technology
1302 Keefer Street, Suite B
Tomball, Texas 77375
Phone: 281- 357-3052
Fax: 281-357-3287
The mission of the Tomball ISD Technology Staff is to promote life-long learning by supporting the technology infrastructure for all Tomball ISD buildings, students and staff. We provide technical support to all buildings in Tomball ISD.
The Technology Services Department's Core Values:
Technical support should:
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maintain equipment so that it is reliable for teacher and student use
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provide fast and courteous repair and troubleshooting services
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provide professional support to assist teachers integrating technology into lessons.
Customer Services Rules:
Technology Services works hard to follow these simple Rules:
- Commit to quality service.
- Treat people with courtesy and respect.
- Do not leave people hanging with a question or solution.
- Always provide what you promise.
- Never argue with a customer.
- Assume the customers are telling the truth.
Technology Services 2010 District Objectives:
- Continue developing district-wide policies and procedures for data collection to improve data accuracy.
- Continue upgrading current and replace outdated network equipment to improve the speed and consistency of data transmission.
- Continue improving performance of technology equipment throughout district to aide staff and students in effectively and efficiently using the technology tools at their disposal.
- Establish and create a Disaster Recovery Plan that ensures critical data is redundant, secure, and highly available.
- Implement new Virtualized and Active Directory infrastructure district-wide to improve server redundancy and prevent application downtime.
- Continue developing additional tools for the analysis of district data.
- Continue establishing a seamless identity integration system for all district applications.
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